Hello Pop Family speechies and leadership team!

I would like to officially welcome you as a new customer of our business. Your support and contribution are highly valued, and we are committed to ensuring your experience with us is nothing short of excellent. As your dedicated IT support team, we aim to provide you with the highest quality service and solutions.

This page will assist you with all the necessary contact details and resources needed to effectively communicate with our business.

Please feel free to contact us at 1300 21 22 99 if you have any comments or queries.

At Leapfrog Market, we are committed to delivering responsive and excellent service to all our customers. We are pleased to serve you with the highest quality products and Services. Our customer’s satisfaction is the most important part of our business, and we work hard to ensure our customers feel valued and heard. With the help of our award-winning customer service team, we will ensure you receive on-time solutions and quality products every time.

Lets get connected!

We understand everyone is spread across Australia including rural areas. To provide you with effective support of your device, we need to install an “Agent Application”. The great news there is no need to send your laptop to us!

  1. Click on the RMM Tool Windows icon below and the Endpoint Protection Windows.
  2. A file named POP_RMM-windows-installer.msi and  POP_MB.msi will be downloaded.
  3. Navigate to your downloads folder
  4. Double-click and run both applications.
  5. That’s it for now
  6. If you encounter any issues, contact us on 1300 21 22 99

What will this do?

This application will allow Leapfrog Market to:

  • View, manage and monitor your laptop health and settings centrally with Pop management’s guidelines.
  • Allow us to manage and install software updates, security updates and software versions
  • Allow speechies to log support tickets via our Helpdesk interface
  • Allow Leapfrog Market to remotely assist and access your device if you need immediate support (no more screen sharing and giving control)
  • Install, Uninstall and Manage software individually and as a company.

When do I request for IT Support from Leapfrog?

There are many reasons you might need IT support. If you’re unsure, don’t hesitate to contact your Pop Support Crew or Management Team for guidance.

In essence, we’re here to support you and your device in servicing your customers and clients. While we’ll assist with any issues that arise, some matters may pertain to “your customer’s device” rather than your own.

 

How to contact us?